Directory assistance for Hargassner and Gilles boilers
Support & service for biomass boilers
With us, your biomass heating system, such as a pellet boiler or a wood chip boiler, is in the best hands.
In September 2020, Hargassner announced the acquisition of Gilles – since then, UK-customers can benefit from a tremendous range of products and a first-class service for both Hargassner and Gilles boilers.
From installation, commissioning and maintenance to troubleshooting and ordering spare parts: With four decades of experience in the area of biomass heating systems, we take care of your Hargassner or Gilles boiler across the entire UK.
Only authorised and trained service partners are entitled to use the Hargassner / Gilles quality seal below. Look out for these when you choose a company to service your boiler!
For Hargassner and Gilles systems
Our services for biomass boilers
- Service contracts tailored to your requirement, e.g.
- Full annual service
- Light interim service
- Turnaround service (poultry farms, etc.)
- Full technical support
- Only authorised and trained engineers
- A highly professional boiler service and maintenance
- Chimney sweeping
- System water sampling and filtration
- Flue gas analyses for output optimisation
- Remote monitoring and reporting (if possible)
- On-site operator training
- Official HARGASSNER / GILLES spare parts
- New installations or boiler replacement
Contact details for service & support
Contact us
You can contact us via phone or e-mail.
Hargassner Biomass Heating Ltd.
During our main office business hours:
Monday–Friday
8 a.m.–4:30 p.m.
+44 (0) 1432 513777
[email protected]
Out-of-hours emergency number:
+44 (0) 7391 590 689
Call us for servicing your boiler or if you need immediate assistance.
Service for Hargassner and Gilles biomass boilers
In order to continue to benefit from the RHI, biomass boiler operators must carry out annual maintenance on their heating systems to increase efficiency and improve air quality emissions. The ideal time to carry out a full annual service is at the end of the heating season, when you will benefit from lower costs due to more efficient energy use, when the heating system is in top condition and your RHI payment is guaranteed.
According to the current technical instructions for fire prevention in automatic wood-burning systems, heating systems must be regularly inspected, maintained and checked by experts, i.e. authorised and trained technicians.
Maintenance of biomass boilers: frequently asked questions
A regular maintenance of the heating system can reduce the risk of failures or breakdowns significantly, can increase the performance and efficiency of your pellet-, wood chip or wood log boiler and thus maximise the RHI returns.
In order to benefit from the RHI and to minimise the risk of possible damage or failure, biomass boilers must be serviced annually. Contaminated systems with potentially defective components consume more energy and can therefore cause higher costs.
During the maintenance of a biomass boiler, the entire function of the heating system is checked. The biomass boiler service involves a cleaning of the conveying system, and a check of the heating control system, the safety devices, and the emission values to ensure that these are not exceeded. Furthermore, important components such as the ash container or the heat exchanger might also be checked in detail.
The duration of the maintenance mainly depends on the boiler size as well as the condition and age of the heating system. Small boilers can be serviced within half a day, whereas the maintenance of heating systems with a power range from 50 to 250 kW will most likely take an entire day. The service of large boilers with a power range of up to 1 MW (or more) for industrial heating usually lasts around two days.
The costs of a biomass boiler maintenance first on foremost depend on the size, the condition and the age of the heating system.
It is necessary to remove combustion residues from the boiler at shorter intervals. You should therefore empty the ash outlet approximately every one to two weeks and clean the combustion chamber roughly every four to six weeks. While the ash container can simply be emptied with the household waste or compost, it is advisable to use an ash vacuum cleaner for the combustion chamber.
Useful & interesting information
Everything Hargassner
From recent news to references all one click away.
News & Events
References
