Status: 09.07.2025
Do you have a question about your heating system? From now on, “HARGY” will be at your side 24 hours a day, seven days a week: our new, smart support assistant. Whether at the weekend, late at night or simply in between – HARGY will help you quickly, easily and around the clock. The artificial intelligence-based solution powered by headwAIÂ was specially developed by Hargassner to provide our customers with the best possible support – whether it’s for the operation, maintenance or specific functions of their heating system.
What can HARGY do for you?
- Quick answers to frequently asked questions
How do I set my desired temperature? Which wood chips are best suited for my system? Where can I find information about my model? HARGY has the answers – in just a few seconds.
- Understandable help with your heating system
You don’t need to pore over operating instructions: simply ask HARGY in your own words. The assistant automatically searches through our latest documents and shows you the right information directly – clear, concise and easy to understand.
- Support with technical issues
Even if an error message occurs, HARGY knows what to do. It will explain possible causes and next steps. Ideal if your specialist partner is currently unavailable.
- Always there for you – 24/7 and in several languages
Particularly practical: HARGY is available at any time – whether you’re at home or on the move, via smartphone or computer. Its ability to support multiple languages also helps customers abroad without any language barriers.
Digital help - but personal contact remains
HARGY – realised with our partner headwAI – is a smart addition to our existing service – not a replacement! Of course, we will continue to be there for you personally. Our goal with HARGY is to offer you additional convenience and ensure that you receive the best possible support for your heating system at all times.
We have summarised the most important questions and answers about HARGY for you below.
A small insight
At a glance: The most important questions & answers
HARGY - Your Hargassner Support Assistant
HARGY answers questions about your heating system – e.g. about operation, maintenance, settings or functions. The answers are based on the official Hargassner documentation, are easy to understand and offer step-by-step instructions that can be implemented directly.
At web.hargassner.at you can log in yourself at any time using the same access data as in the Hargassner APP and view and set many other parameters of your internet-connected heating system.
- At the top right is a yellow “Support Assistant” button – this is HARGY
- When you click on “Support Assistant”, an “Approval Hargy” window appears
- After approval you can chat with Hargy
Quite simply! HARGY is part of the Hargassner customer app.
If you have already installed the app, all you need to do is carry out an update (if not already done automatically).
No app yet?
You can find the Hargassner app for free in the:
- Google Play App Store (for Android)
- Apple App Store (for iPhone/iOS)
After opening the app, you can call up HARGY directly in the start area – and then you can ask your questions.
In future, HARGY will work on all new heating models directly on the heating display if the heating system is connected to the web portal or the Hargassner app. Until then, this is only possible with “Touch 2.0” or with the control unit of our air/water heat pumps as well as on the compact Smart-DUO combi boiler and the Nano-PK 38-65 kW, which replaces our “Classic” with immediate effect.
Yes, using HARGY is free of charge for all Hargassner customers – whether via the app or our web portal.
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