TÜV AUSTRIA (independent testing, inspection and certification company) has once again tested and certified the quality of Hargassner’s service and advice.
This year, the auditors focused on the professional competence of Hargassner’s customer service with regard to customer concerns.
Service and advice are among the key success factors of a company that sells highly specialised products. This is also the case with Hargassner heating technology. As biomass pioneers from the Innviertel region, we have long since developed into experts and leading producers of high-quality biomass heating technology. Our products offer buyers the highest level of comfort, the best user-friendliness, cost savings and also the secure feeling of heating sustainably.
Advice and service as a guarantee of success
Nevertheless, Hargassner partner companies and end customers always have important concerns about operation, technology, heating material and order processing. Therefore, professional and uncomplicated advice and service is a core pillar of Hargassner’s success. And this is independently verified by TÜV AUSTRIA. This year, the auditors certified a high level of service quality, highly qualified experts and a service available throughout Austria. Of course, customer friendliness as well as objective and comprehensible solution proposals also played a major role.
Division Manager proud
Markus Zeilinger, Head of Customer Service at Hargassner, is proud of his team:
Objective proof creates trust
Certification by TÜV Austria creates trust and is objective proof of quality. The widespread acceptance of the certificate naturally also creates a significant competitive advantage and brings more confidence for prospective customers, buyers and existing customers.
Facts & Figures
Hargassner customer service in figures
- 61 employees for worldwide technical support & spare parts supply
- 135 service technicians in Austria and Germany
- 55,400 customer appointments / year
- 7,200 commissionings
- 2,900 installations
- 31,000 planned maintenance
A small insight